Player Welfare & Safety

Responsible Gaming
at ab89

ab89 is committed to providing a safe, fair and enjoyable betting environment for every player in Bangladesh. We believe gambling should always be a form of entertainment — never a source of distress. This page outlines the tools, policies and support resources available to every ab89 player.

21+ Players Only
Deposit Limit Controls
Self-Exclusion Available
24/7 Support

Our Commitment to You

Responsible gaming is not an afterthought at ab89 — it is built into the platform from the ground up. Every player who chooses ab89 deserves access to tools and information that keep their experience positive and within their personal boundaries.

ab89's Responsible Gaming Policy applies to all players across Bangladesh — whether you are betting on cricket from Dhaka, enjoying slots in Chittagong, or following football from Sylhet. Our tools and support channels are available to every registered player, 24 hours a day, 7 days a week.

Gambling at ab89 is intended to be a leisure activity. For the vast majority of players, it is an enjoyable pastime — the thrill of a BPL match, the spin of a slot reel, the excitement of a multi-bet parlay. However, ab89 recognises that for a small proportion of players, gambling can become a problem that affects their finances, relationships, and overall wellbeing. We take this seriously, and we have invested in a comprehensive responsible gaming framework to help players stay in control at all times.

This page explains the practical tools available in your ab89 account, the warning signs of problem gambling to watch out for, how to request support, and where to find further help. Please take a moment to read through this information — it could make a real difference.

Six Pillars of Responsible Gaming at ab89

Every one of these principles shapes how ab89 is designed, operated and monitored on a daily basis.

Age Verification — 21+ Only

ab89 strictly enforces a minimum age of 21. Every account registration triggers a verification check. Players who cannot confirm they are 21 or above will have their account suspended immediately pending full KYC review. We have zero tolerance for underage gambling.

Player-Set Deposit Limits

Take control of your spending by setting daily, weekly or monthly deposit limits directly from your account settings. Once a limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising one requires a 7-day cooling-off period.

Session Time-Out

If you need a short break from gambling, you can activate a time-out from 24 hours up to 6 weeks. During a time-out, your account is suspended for all betting and gaming activity. You will not receive any promotional emails during this period. Time-outs can be set instantly from your account dashboard.

Self-Exclusion

Self-exclusion is a more serious and longer-term tool for players who feel they need to stop gambling for an extended period. ab89 offers self-exclusion periods of 6 months, 1 year, 3 years or permanent exclusion. Once activated, self-exclusion cannot be reversed before the chosen period expires.

Loss Limit Controls

In addition to deposit limits, ab89 allows you to set a maximum loss threshold over a defined period. Once your net loss reaches the limit you have set, betting and gaming is automatically paused for the remainder of that period. This helps prevent chasing losses — one of the most common patterns in problem gambling.

24/7 Dedicated Support

Our responsible gaming support team is available around the clock. If you are concerned about your own gambling habits or those of someone you know, contact us at [email protected]. Our team is trained to handle sensitive conversations with discretion, respect and genuine care.

Your Account Control Tools

These tools are built directly into your ab89 account. No need to contact support — you can activate most of them yourself in seconds.

Deposit Limits

Set how much you can deposit per day, week or month. Limits apply across all payment methods including bKash, Nagad and Rocket.

Self-Service

Time-Out

Take a break from 24 hours to 6 weeks. Your account is fully suspended during this period and reactivates automatically at the end.

Self-Service

Loss Limits

Cap the amount you can lose in a single day, week or month. When reached, betting pauses automatically until the period resets.

Self-Service

Self-Exclusion

Exclude yourself for 6 months, 1 year, 3 years or permanently. Once set, this cannot be reversed. Contact support to activate.

Via Support

Activity & Betting History

Review a full timeline of your deposits, withdrawals, bets placed and games played directly from your account dashboard. Understanding your own patterns is the first step toward staying in control. History is retained for up to 5 years and can be exported as a PDF on request.

Self-Service

Marketing Opt-Out

You can opt out of all promotional communications — including bonus offers, free bet alerts and tournament notifications — at any time via your account notification settings. Opting out does not affect service-critical messages such as security alerts and transaction confirmations.

Self-Service

How to Activate Responsible Gaming Tools

1

Log in to your ab89 Account

Visit the ab89 Login page and sign in using your registered mobile number and password. If you have forgotten your password, use the account recovery option on the login page.

2

Navigate to Account Settings

Click your profile icon in the top-right corner, then select "Account Settings" from the dropdown. From there, choose the "Responsible Gaming" tab.

3

Select Your Preferred Tool

Choose from deposit limits, loss limits, session time-out or marketing opt-out. Each tool has a clear description and confirmation screen before any change is applied.

4

Confirm and Apply

Confirm your choice. Restrictive changes (lowering limits, activating a time-out) take effect immediately. If you wish to activate self-exclusion, contact [email protected] directly — our team will process your request within 1 hour.

Important: Increasing a deposit or loss limit — or lifting a time-out early — requires a mandatory 7-day waiting period. This cooling-off period is intentional and cannot be waived. It is designed to protect you from impulsive decisions made in the heat of the moment.
Self-Exclusion is Irreversible: Once self-exclusion is activated, it cannot be cancelled or shortened regardless of circumstances. Any funds remaining in your account at the time of self-exclusion will be returned to your bKash, Nagad or Rocket wallet within 5 business days.

Warning Signs of Problem Gambling

Problem gambling does not always look the same. It can develop gradually over time, and many players do not realise there is an issue until it has already had a significant impact on their lives. Being aware of the warning signs — in yourself or in someone close to you — is a critical first step toward getting help.

If you recognise two or more of the signs on this page, we strongly encourage you to use ab89's self-assessment tool or contact our responsible gaming team. Early action makes a real difference.
1
Betting more than you can afford to lose. If you are gambling with money set aside for rent, food, bills or other essential expenses, this is a serious warning sign that requires immediate attention.
2
Chasing losses. Continuing to bet in order to win back money you have already lost — often placing larger bets than usual — is one of the most common and damaging patterns in problem gambling.
3
Gambling affecting relationships or work. If friends, family members or colleagues have expressed concern about your gambling, or if it is causing arguments, absences or reduced performance, take those concerns seriously.
4
Feeling restless or irritable when not gambling. Experiencing anxiety, boredom or low mood when away from gambling — or constantly thinking about your next bet — may indicate a level of dependency that needs to be addressed.
5
Concealing gambling activity. Hiding your betting activity, account balances or losses from people close to you — especially a partner, parent or close friend — is a strong indicator that gambling has moved beyond a casual hobby.
6
Borrowing money to fund gambling. Taking loans, using credit, or borrowing money from friends and family specifically to fund gambling activity is a clear sign that immediate help is needed.
7
Failed attempts to cut back or stop. If you have tried to set limits for yourself — or to stop gambling entirely — and been unable to stick to those decisions, that loss of control is a defining characteristic of problem gambling.

Quick Self-Assessment

Answer these questions honestly. If you find yourself answering "Sometimes" or "Often" to several of them, please consider reaching out to our support team or using one of the account tools above.

Do you spend more time or money gambling than you originally intend to?
Never Rarely Sometimes Often
Have you ever borrowed money or sold possessions in order to fund gambling?
Never Rarely Sometimes Often
Do you feel anxious, restless or irritable when you are not gambling?
Never Rarely Sometimes Often
Have you tried to stop or cut down on gambling but found it difficult to do so?
Never Rarely Sometimes Often
Has gambling caused problems in your relationships, work, or financial situation?
Never Rarely Sometimes Often
Do you find yourself thinking about gambling frequently, even when doing other activities?
Never Rarely Sometimes Often
This self-assessment is for personal reflection only and does not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please contact the ab89 responsible gaming team at [email protected] — we are here to help, not to judge.

Guidelines for Safe Gambling

Following these practical guidelines helps keep gambling an enjoyable activity and reduces the risk of it becoming a problem.

🎯

Set a Budget Before You Start

Decide how much you are comfortable spending before you open the ab89 platform. Treat that amount as the cost of your entertainment for the session — not as an investment you expect to recover.

⏱️

Set a Time Limit

Decide in advance how long you will spend gambling in a single session. Use ab89's session reminder feature to receive alerts when your chosen time has elapsed. Regular breaks help maintain perspective.

🚫

Never Chase Losses

If you reach your budget limit, stop. Every bet is an independent event — there is no such thing as being "due" a win. Increasing bet sizes to recover previous losses is statistically counterproductive and emotionally dangerous.

🍶

Never Gamble Under the Influence

Avoid gambling when you are under the influence of alcohol, medication or substances that impair your judgement. Sound decision-making is essential for a responsible gambling experience.

💬

Talk to Someone You Trust

If gambling is causing you stress, sharing that with a trusted friend, family member, or the ab89 support team can help. Many people find that simply talking through the issue provides significant relief and perspective.

📊

Review Your Activity Regularly

Check your betting history and deposit records in your ab89 account at least once a month. Reviewing actual numbers — rather than relying on memory — gives you an accurate and honest picture of your gambling patterns over time.

Protecting Young People

ab89 has a strict minimum age policy of 21 years. We use automated age-verification checks at the point of registration and during the KYC process to confirm the identity and age of every player. Any account suspected of being held by a person under 21 is immediately suspended pending investigation.

If you share a device with younger family members, we strongly recommend using your device's parental control or screen-time management features to prevent access to the ab89 website or app. Additionally, never share your ab89 login credentials with anyone — including family members — as you are responsible for all activity on your account.

Report underage access: If you believe a minor has gained access to an ab89 account, please report it immediately to [email protected]. We will investigate and act within 24 hours.

ab89 Age Protection Measures

Mandatory date-of-birth entry at registration
National ID (NID) verification for all Bangladeshi players
Automated flagging of accounts with inconsistent age indicators
Immediate account suspension on age-verification failure
No marketing communications sent to unverified accounts
Dedicated underage-access reporting channel via [email protected]
Regular internal audits of registration and verification workflows

Getting Help & Support

You do not have to deal with gambling-related concerns alone. Reaching out is a sign of strength, not weakness.

Contact ab89 Support

Our responsible gaming team is available 24/7. Email us at [email protected] to request account tools, discuss concerns in confidence, or ask any question about managing your gambling activity. Every conversation is handled with complete discretion.

Talk to Family or Friends

A trusted person in your life — a family member, close friend, or colleague — can provide perspective and emotional support that makes a real difference. Many people find that opening up about gambling concerns to someone they trust is the single most effective first step toward regaining control.

Professional Counselling

Problem gambling is a recognised health condition and professional help is available. Mental health professionals and counsellors across Dhaka, Chittagong, Sylhet and other major cities in Bangladesh offer confidential support for gambling-related issues. Your GP or a mental health clinic can make a referral.

A Note on Support Resources in Bangladesh

While dedicated gambling helplines are still developing in Bangladesh, mental health support is available through the National Mental Health Institute (NIMH) in Dhaka and through private counselling services in major cities. ab89 encourages any player who feels gambling has become a problem to seek professional guidance without delay. You can also contact the ab89 responsible gaming team at [email protected] — we will do our best to connect you with relevant local resources and provide immediate account-level support such as self-exclusion or deposit limits.

ab89 Support

Email (plain text)

[email protected]

Available 24 hours a day,
7 days a week, 365 days a year.
Response within 1 hour.

21+ Only

Ready to Play Responsibly?

ab89 is designed for entertainment. Set your limits, stay in control, and enjoy cricket betting, slots, casino games and more — all in a safe, secure environment built for Bangladeshi players.

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21+  For adults aged 21 and above only. Gamble responsibly.